Update on recording of AOL account cancellation

Posted by Tracy Coenen on June 28, 2006 · Leave a Comment 

Thanks Des Walsh for pointing me to this clip on WNBC. They play the recording and then interview Vincent Ferrari to get his perspective on it. He mentions that people have heard lots of horror stories about trying to cancel AOL accounts, but that a recording of such a situation would be very interesting. He was right! The interview is concluded with an apology from AOL and a statement that the employee has been fired.

My original post is here.


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