Trying to cancel an AOL account

Oh my. How many of us have tried to cancel [tag]America Online[/tag] accounts? I got rid of mine a long time ago, but I remember that it was quite challenging.

This guy called [tag]AOL[/tag] to cancel his account and gladly recorded the phone call for our listening pleasure. Surprise, surprise. He got a huge runaround. This is unbelievable. You must hear it.

And they wonder why people don’t like AOL anymore.

UPDATE: Thanks Des Walsh for pointing me to this clip on WNBC. They play the recording and then interview Vincent Ferrari to get his perspective on it. He mentions that people have heard lots of horror stories about trying to cancel AOL accounts, but that a recording of such a situation would be very interesting. He was right! The interview is concluded with an apology from AOL and a statement that the employee has been fired.

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