Update on recording of AOL account cancellation

Posted on June 28th, 2006

Thanks Des Walsh for pointing me to this clip on WNBC. They play the recording and then interview Vincent Ferrari to get his perspective on it. He mentions that people have heard lots of horror stories about trying to cancel AOL accounts, but that a recording of such a situation would be very interesting. He was right! The interview is concluded with an apology from AOL and a statement that the employee has been fired.

My original post is here.

Related posts:

  1. Trying to cancel an AOL account
  2. Only at Overstock.com
  3. Music you bought may not be yours to listen to as you please
  4. Attorney General files suit against H&R Block
  5. Steve Jobs and digital rights management