Comments on: Why I hate Intuit and Quickbooks http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/ Sat, 20 Mar 2010 22:05:23 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: CPW http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185965 CPW Sat, 20 Mar 2010 22:05:23 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185965 I hate Intuit because they charge too much to efile state tax returns in Turbotax. If a bank can make money filing an ATM transaction at $1.50, then Intuit should only need five bucks for a state tax return, especially since they already charged me for the software. Instead they want twenty bucks - that's exhorbitant, and it's costing our state governments extra work dealing with paper returns. I hate Intuit because they charge too much to efile state tax returns in Turbotax. If a bank can make money filing an ATM transaction at $1.50, then Intuit should only need five bucks for a state tax return, especially since they already charged me for the software. Instead they want twenty bucks – that’s exhorbitant, and it’s costing our state governments extra work dealing with paper returns.

]]> By: Doug SIlvester http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185556 Doug SIlvester Thu, 11 Feb 2010 14:46:51 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185556 I have just purchased www.ihateintuit.com and am ready to build a site anti Intuit. This morning i am being told i have to pay at least $79 for assistance with an error code 3371 status code 11118 that I've never seen. I've had 2010, because of Windows 7, since i bought the computer in November of 2009. never had a problem since the original installation, never called support for anything since then, now all-of-a-sudden the error and they want to charge me $79?! They're out of their minds! I call BS!!! I have just purchased http://www.ihateintuit.com and am ready to build a site anti Intuit. This morning i am being told i have to pay at least $79 for assistance with an error code 3371 status code 11118 that I’ve never seen. I’ve had 2010, because of Windows 7, since i bought the computer in November of 2009. never had a problem since the original installation, never called support for anything since then, now all-of-a-sudden the error and they want to charge me $79?! They’re out of their minds! I call BS!!!

]]> By: michelle http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185474 michelle Fri, 05 Feb 2010 12:58:01 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185474 We are a small business using Quickbooks Intuit Payroll services. This week we discovered our office manager was able to steal over $20,000 since April 2008 by manipulating payroll. We hired her husband and when she set up his payroll, she set him up as hourly instead of salary. Every week she would increase the number of hours he supposedly worked - at the end it was over 90 hours in one week! Why isn't there a trigger for these obviously bogus hours? (Of course we all know you should have your own protections against this, a second employee doing the work sometimes - but we only have one office person - etc,) We're going to an outside PAYROLL SERVICE to ensure this cannot happen again! And we're going to see if Intuit promises fraud protection! We are a small business using Quickbooks Intuit Payroll services. This week we discovered our office manager was able to steal over $20,000 since April 2008 by manipulating payroll. We hired her husband and when she set up his payroll, she set him up as hourly instead of salary. Every week she would increase the number of hours he supposedly worked – at the end it was over 90 hours in one week! Why isn’t there a trigger for these obviously bogus hours? (Of course we all know you should have your own protections against this, a second employee doing the work sometimes – but we only have one office person – etc,) We’re going to an outside PAYROLL SERVICE to ensure this cannot happen again! And we’re going to see if Intuit promises fraud protection!

]]> By: tom b http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185267 tom b Mon, 18 Jan 2010 03:20:32 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185267 very annoyed, purchased an upgrade to QB 2009 in September, purchased a new laptop last month which runs on Windows 7. Ran into a couple of problems (not to be unexpected, a new version of QB - a new OS), called for help, QB teck told me there is and will be no support for QB2009 in Windows 7. For support in windows 7 my 3 month old version would have to be upgraded to QB2010 !! My first version of QB was in 1997, and I used Intuit before that. I think its a great program, and you can't beat the price, but they are really starting to bleed us dry. Now that Microsoft money is gone, they're going crazy. very annoyed, purchased an upgrade to QB 2009 in September, purchased a new laptop last month which runs on Windows 7. Ran into a couple of problems (not to be unexpected, a new version of QB – a new OS), called for help, QB teck told me there is and will be no support for QB2009 in Windows 7. For support in windows 7 my 3 month old version would have to be upgraded to QB2010 !! My first version of QB was in 1997, and I used Intuit before that. I think its a great program, and you can’t beat the price, but they are really starting to bleed us dry. Now that Microsoft money is gone, they’re going crazy.

]]> By: Lars http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185112 Lars Sat, 02 Jan 2010 00:54:19 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185112 Reporting the newest on me continuing being a victim of Intuits fraud. At this time it is the end of the year and i am finishing up my payroll for 2009. As we all know the system they have is designed to either trick you, force you or in any way possible make you feel that if you dont pay for another year of so called Pay Roll service and or purchase a new version of QB, the WORLD WILL END. As of now they have my CC number and after a few hours trying to delete it, change it, remove it or in any way make the CC number not useable to prevent them to do more charges I realize they got me!!!!! When you enter your customer data files information they have on file you can see your CC number but it is impossible to change it, delete it, remove it or make it in any way unusable. So what do I do now? I have not authorized them or asked them to make any other charges to my CC than last year BS charges whish was April 2009. In a few weeks time they will charge me for another year of products that I do not want or need. One option is to cancel my CC and ask for a new card number. Another is to wait until the charge shows up then dispute it. My point is that I dont want to deal with it or do I have the time to deal with it or should I have to deal with it. Since I paid for the last year of PR service I am entitled to use what I paid for however if I cancel the service (to be able to remove the CC #) then they make the product unusable. Please all you out there who are using the Intuit products NEVER NEVER allow them to UPDATE YOUR PROGRAM even the tax tables or forms. As soon as you do they plant the BOMB in your system and when the new year rolls around your Intuit will stop functioning. I know every time you use the PR function they ask you to UPDATE your PR files it is hard to not do it cause you feel you paid for it. The problem is that you will not get any updates but rather allow them to steal data, plant BOMBS and or make your QB not working. I am leaving QB after 15 years and will go to other programs. I will get back to you and let you know what program I have decided on fopr future use. Thanks for listening and for you who still wants to use the QB bend over and then good luck to you. Lars Reporting the newest on me continuing being a victim of Intuits fraud. At this time it is the end of the year and i am finishing up my payroll for 2009. As we all know the system they have is designed to either trick you, force you or in any way possible make you feel that if you dont pay for another year of so called Pay Roll service and or purchase a new version of QB, the WORLD WILL END. As of now they have my CC number and after a few hours trying to delete it, change it, remove it or in any way make the CC number not useable to prevent them to do more charges I realize they got me!!!!! When you enter your customer data files information they have on file you can see your CC number but it is impossible to change it, delete it, remove it or make it in any way unusable. So what do I do now? I have not authorized them or asked them to make any other charges to my CC than last year BS charges whish was April 2009. In a few weeks time they will charge me for another year of products that I do not want or need. One option is to cancel my CC and ask for a new card number. Another is to wait until the charge shows up then dispute it. My point is that I dont want to deal with it or do I have the time to deal with it or should I have to deal with it. Since I paid for the last year of PR service I am entitled to use what I paid for however if I cancel the service (to be able to remove the CC #) then they make the product unusable. Please all you out there who are using the Intuit products NEVER NEVER allow them to UPDATE YOUR PROGRAM even the tax tables or forms. As soon as you do they plant the BOMB in your system and when the new year rolls around your Intuit will stop functioning. I know every time you use the PR function they ask you to UPDATE your PR files it is hard to not do it cause you feel you paid for it. The problem is that you will not get any updates but rather allow them to steal data, plant BOMBS and or make your QB not working. I am leaving QB after 15 years and will go to other programs. I will get back to you and let you know what program I have decided on fopr future use. Thanks for listening and for you who still wants to use the QB bend over and then good luck to you.

Lars

]]> By: Tech Accountant Brian http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185004 Tech Accountant Brian Wed, 23 Dec 2009 01:18:22 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185004 Just a few comments…I am an accountant and have to agree with all the comments posted. Intuit recently purchased Mint.com (in addition to Paycycle) because they more than likely saw the writing on the wall and in an effort to stay “big” will find a way to charge the end –user for those services. In regards to the recent problems regarding the updates and QB 2009, be sure to stop by my blog (http://www.bricodaily.blogspot.com/) for the latest regarding the continuing problems with the R9 update. Intuit recently released the R10 update, but that still has not resolved all the problems thus an R11 update is on the way. Their (Intuit) business model is getting a bit old and they are moving toward an online accounting solution like QB Online Edition (thus buying Mint) for all of their service offerings. What most small business owners do not realize is there are quite a few solutions already out there and they should switch to those asap. Right now there is Netsuite, Accountants World’s Accounting Relief, Working Point and others. These solutions allow small business owners to work from anywhere (even on their smartphones) and have anytime access to their data. My main reason for not liking Intuit is their deceptive marketing practices. Intuit plays both sides against the middle. On one end they sell to the small business owner telling them that their software is so easy that they don’t need an accountant. Then they turn around and come to us accountants and tell us that we should sign up for their Pro Advisor program so that once the small business owner screws up their books we can come in and be the savior all the while Intuit is getting money from both the small business owner and accountants. Sorry Intuit I’m not buying it. I can use your software just fine without purchasing your Pro Advisor membership and still service my clients with the highest level of professionalism and expertise. Just today in my inbox I get an e-mail from Intuit Pro Line (their new name) for a new Certified Intuit Pro Line Lacerte/Pro Series (their tax software for accountants) user training (intro cost $199/$249 after intro). This is just another way for Intuit to take money from accountants because I am sure accountants have been using their software just fine without being certified for years now. I could go on and on (esp. about how cloud accounting solutions are cheaper to implement than boxed software) but I digress. Just a few comments…I am an accountant and have to agree with all the comments posted. Intuit recently purchased Mint.com (in addition to Paycycle) because they more than likely saw the writing on the wall and in an effort to stay “big” will find a way to charge the end –user for those services. In regards to the recent problems regarding the updates and QB 2009, be sure to stop by my blog (http://www.bricodaily.blogspot.com/) for the latest regarding the continuing problems with the R9 update. Intuit recently released the R10 update, but that still has not resolved all the problems thus an R11 update is on the way.

Their (Intuit) business model is getting a bit old and they are moving toward an online accounting solution like QB Online Edition (thus buying Mint) for all of their service offerings. What most small business owners do not realize is there are quite a few solutions already out there and they should switch to those asap. Right now there is Netsuite, Accountants World’s Accounting Relief, Working Point and others. These solutions allow small business owners to work from anywhere (even on their smartphones) and have anytime access to their data.

My main reason for not liking Intuit is their deceptive marketing practices. Intuit plays both sides against the middle. On one end they sell to the small business owner telling them that their software is so easy that they don’t need an accountant. Then they turn around and come to us accountants and tell us that we should sign up for their Pro Advisor program so that once the small business owner screws up their books we can come in and be the savior all the while Intuit is getting money from both the small business owner and accountants. Sorry Intuit I’m not buying it. I can use your software just fine without purchasing your Pro Advisor membership and still service my clients with the highest level of professionalism and expertise. Just today in my inbox I get an e-mail from Intuit Pro Line (their new name) for a new Certified Intuit Pro Line Lacerte/Pro Series (their tax software for accountants) user training (intro cost $199/$249 after intro). This is just another way for Intuit to take money from accountants because I am sure accountants have been using their software just fine without being certified for years now. I could go on and on (esp. about how cloud accounting solutions are cheaper to implement than boxed software) but I digress.

]]> By: Srini http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-185001 Srini Tue, 22 Dec 2009 20:35:15 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-185001 Guess what...Paycyle is now bought by Intuit and now the service sucks. They made me redo all the direct deposit forms at the last minute when I went to do my payroll. They never sent anything in the mail stating why this had to be redone since I had direct deposit for Federal and my Payroll since 2005. Then they asked me to fax it and would not accept email. Their fax line has been busy since yesterday and I can't get the fax in...they tell me to "keep trying" what a disaster. And once they get the fax for the same paperwork I sent years ago they will "reactivate" my direct depost after 48 hours. I smell a rat here...they obviously slipped something into the fine print now that Intuit owns it so they can jack up our fees later...its time to find another payroll company before the monopoly that is Intuit traps you in. Guess what…Paycyle is now bought by Intuit and now the service sucks. They made me redo all the direct deposit forms at the last minute when I went to do my payroll. They never sent anything in the mail stating why this had to be redone since I had direct deposit for Federal and my Payroll since 2005.

Then they asked me to fax it and would not accept email. Their fax line has been busy since yesterday and I can’t get the fax in…they tell me to “keep trying” what a disaster.

And once they get the fax for the same paperwork I sent years ago they will “reactivate” my direct depost after 48 hours. I smell a rat here…they obviously slipped something into the fine print now that Intuit owns it so they can jack up our fees later…its time to find another payroll company before the monopoly that is Intuit traps you in.

]]> By: Natalie http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-184944 Natalie Sat, 19 Dec 2009 20:33:16 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-184944 I have the Quickbooks 2009…had to call customer service to get the software registered…was on the call for 1 hour and 31 minutes…over an hour on hold because I refuse to give a credit card number for the so called service plan…I asked the non English speaking rep to transfer me to a supervisor…she refused…out right refused…thank god there are other programs out there that do what Quickbooks does…you are completely correct….Intuit SUCKS… I have the Quickbooks 2009…had to call customer service to get the software registered…was on the call for 1 hour and 31 minutes…over an hour on hold because I refuse to give a credit card number for the so called service plan…I asked the non English speaking rep to transfer me to a supervisor…she refused…out right refused…thank god there are other programs out there that do what Quickbooks does…you are completely correct….Intuit SUCKS…

]]> By: ricky http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-184730 ricky Thu, 26 Nov 2009 07:39:00 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-184730 they will reverse it. This means that the money is taken from the retailer’s account and placed back into yours. The burden of proof is then on the retailer to show that it’s NOT an erroneous charge. Since they won’t be able to do this, the issue is solved. Thank you for your previous FANTASTIC service. It is greatly appreciated. If the creators of Paycycle come up with something else, let me know. they will reverse it. This means that the money is taken from the retailer’s account and placed back into yours. The burden of proof is then on the retailer to show that it’s NOT an erroneous charge. Since they won’t be able to do this, the issue is solved.
Thank you for your previous FANTASTIC service. It is greatly appreciated. If the creators of Paycycle come up with something else, let me know.

]]> By: João Camacho http://www.sequenceinc.com/fraudfiles/2009/04/21/why-i-hate-intuit-and-quickbooks/comment-page-1/#comment-184690 João Camacho Fri, 20 Nov 2009 15:29:08 +0000 http://www.sequence-inc.com/fraudfiles/?p=3785#comment-184690 I just want to end my trial with Intuit WebServices and there's no way where taht can be done! It's really a fantastic way of making profit with the credit card number of anyone. Intui should take care of this abuse, as police in the States and where this company has offices. It's an ultraje! I just want to end my trial with Intuit WebServices and there’s no way where taht can be done!
It’s really a fantastic way of making profit with the credit card number of anyone. Intui should take care of this abuse, as police in the States and where this company has offices. It’s an ultraje!

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