Comments on: Update on Quickbooks Sucks http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/ Thu, 18 Mar 2010 05:52:34 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: jscottu http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-184785 jscottu Sat, 05 Dec 2009 20:54:20 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-184785 Depending on how many employees you have, it is often cheaper and more accurate to outsource your payroll to a local payroll service, rather than pay to have it integrated into Quickbooks or Peachtree (although Peachtree includes a free payroll module if you can figure out how to use it). I think small businesses would also be better off to separate the inventory part of their accounting, too. Just make journal entries concerning payroll and inventory, rather than integrate the whole thing into one program. You'll save many headaches. I used Quickbooks for the 8 years I had a business. My books were messed up bigtime. That was the '99 version. I think the program is much worse, now. Depending on how many employees you have, it is often cheaper and more accurate to outsource your payroll to a local payroll service, rather than pay to have it integrated into Quickbooks or Peachtree (although Peachtree includes a free payroll module if you can figure out how to use it). I think small businesses would also be better off to separate the inventory part of their accounting, too. Just make journal entries concerning payroll and inventory, rather than integrate the whole thing into one program. You’ll save many headaches. I used Quickbooks for the 8 years I had a business. My books were messed up bigtime. That was the ‘99 version. I think the program is much worse, now.

]]> By: Heather http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-184758 Heather Mon, 30 Nov 2009 15:33:05 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-184758 I recently was unable to open my Quickbooks and was told that I could not get a good confirmation code because it would cuorrupt my computer files. They forced me to purchase QB 2010. I am so very angry at them and have told 3 new businesses that I would not recommend QB for their accounting needs. At the time of upgrading I told the representative that I DID NOT want the free 30 day Monthly Support at all. It surprised me that the CSR would not actually speak the words "I will remove this from your invoice". She just kept saying "I hear you". I just received information in the mail saying that it was added on seperately! I am at a loss. I am looking for the proper number to call to cancel this service and pray that I get this resolved! I recently was unable to open my Quickbooks and was told that I could not get a good confirmation code because it would cuorrupt my computer files. They forced me to purchase QB 2010. I am so very angry at them and have told 3 new businesses that I would not recommend QB for their accounting needs. At the time of upgrading I told the representative that I DID NOT want the free 30 day Monthly Support at all. It surprised me that the CSR would not actually speak the words “I will remove this from your invoice”. She just kept saying “I hear you”. I just received information in the mail saying that it was added on seperately! I am at a loss. I am looking for the proper number to call to cancel this service and pray that I get this resolved!

]]> By: Victim http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-184561 Victim Thu, 29 Oct 2009 22:25:57 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-184561 Yup, QuickBooks strikes again. Last Feb they called and insisted that I needed to upgrade to the Multicurrency edition. To my surprise I was send the 2008 Multicurrency, instead of 2009, the current QB. When I complained, they told me that 2009 didn't have multicurrency so I had no choice. Now, a few months later, they come out with 2010 with multicurrency. I feel like they've played a dirty trick on us, but what can we do? Furthermore, the new 2010 edition costs less than what we paid for the 2008 edition. QuickBooks sucks. Yup, QuickBooks strikes again. Last Feb they called and insisted that I needed to upgrade to the Multicurrency edition. To my surprise I was send the 2008 Multicurrency, instead of 2009, the current QB. When I complained, they told me that 2009 didn’t have multicurrency so I had no choice. Now, a few months later, they come out with 2010 with multicurrency. I feel like they’ve played a dirty trick on us, but what can we do? Furthermore, the new 2010 edition costs less than what we paid for the 2008 edition. QuickBooks sucks.

]]> By: Jack http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-184192 Jack Sun, 20 Sep 2009 20:13:15 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-184192 As a QB user since 2000 I have watched Intuit degenerate from customer focused to what feels like complete disdain. In the late 1990's, business school cases were taught about Intuit's single minded attention to all the details that make up great customer product experiences. In the early 2000's, I remember long helpful discussions with real live American based customer service EXPERTS able to solve any QB issue. Now, the abomination of QB 2009 forced on anyone who uses QB for payroll or other services that require updates, is compounded by the "customer service" circle jerk that they call "community". What a mess. As a QB user since 2000 I have watched Intuit degenerate from customer focused to what feels like complete disdain. In the late 1990’s, business school cases were taught about Intuit’s single minded attention to all the details that make up great customer product experiences. In the early 2000’s, I remember long helpful discussions with real live American based customer service EXPERTS able to solve any QB issue. Now, the abomination of QB 2009 forced on anyone who uses QB for payroll or other services that require updates, is compounded by the “customer service” circle jerk that they call “community”. What a mess.

]]> By: ripped off by intuit http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-183888 ripped off by intuit Mon, 31 Aug 2009 05:19:18 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-183888 I bought 2009 pro, not an upgrade. I wanted to give my 2007 pro to a friend who is out of work. I suggested they learn it because a lot of small businesse like me could use someone that we would not have to pay full time to take care of all or financial junk... We cannot transfer a license to someone else as we are "buying a non-transeferrable right to use their software". Their licensing group said it is federal law (I hate liars). Sheesh, even ADOBE lets you deactivate and install on a different computer. I hate them, I hate Intuit, I disdain their business practices. ripped off by intuit dot com is all for this. I bought 2009 pro, not an upgrade. I wanted to give my 2007 pro to a friend who is out of work. I suggested they learn it because a lot of small businesse like me could use someone that we would not have to pay full time to take care of all or financial junk…
We cannot transfer a license to someone else as we are “buying a non-transeferrable right to use their software”. Their licensing group said it is federal law (I hate liars). Sheesh, even ADOBE lets you deactivate and install on a different computer. I hate them, I hate Intuit, I disdain their business practices. ripped off by intuit dot com is all for this.

]]> By: Tracy Coenen http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-183438 Tracy Coenen Mon, 20 Jul 2009 01:56:12 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-183438 Hehe - Intuit wants you to buy some "support" from them. What you need can easily be done in QB. There are people who do QB training and you can probably find someone local to you. Or you could have your CPA or tax person help you set it up and show you the basics. Hehe – Intuit wants you to buy some “support” from them. What you need can easily be done in QB. There are people who do QB training and you can probably find someone local to you. Or you could have your CPA or tax person help you set it up and show you the basics.

]]> By: Matt http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-183437 Matt Sun, 19 Jul 2009 23:44:15 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-183437 I own a business that handles clients' money in a trust fund. I also have a general operating account. I initially purchased quickbooks simple start. It was inadequate. I purchased quickbooks pro to manage my accounts. I've found that quickbooks is worthless. It is very user unfriendly. Intuits lousy program should come with a tutor. I own a business that handles clients’ money in a trust fund. I also have a general operating account. I initially purchased quickbooks simple start. It was inadequate. I purchased quickbooks pro to manage my accounts. I’ve found that quickbooks is worthless. It is very user unfriendly. Intuits lousy program should come with a tutor.

]]> By: Marilyn http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-183384 Marilyn Sat, 11 Jul 2009 04:42:20 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-183384 Double Rip Off So Bought 2008 (full price) in late 2008, paying the monthly payroll subscription which is fair...now mid 2009 and QB is forcing me to purchase a new full price software package in order to get my july payroll update. Now that is Bait and Switch under the Canadian Competition Beaureau guidelines.... And even more interesting is that the tax table update is no different than what is already installed. So what is with that? Their update and monthly services are simply hooks for them to get into our systems, block current ability to service and force us to pay more for continued use. No where in my purchase agreement did QB advise me my program would only be good for 8 months!!! Buyer beware I guess. Double Rip Off
So Bought 2008 (full price) in late 2008, paying the monthly payroll subscription which is fair…now mid 2009 and QB is forcing me to purchase a new full price software package in order to get my july payroll update.
Now that is Bait and Switch under the Canadian Competition Beaureau guidelines….
And even more interesting is that the tax table update is no different than what is already installed.
So what is with that?
Their update and monthly services are simply hooks for them to get into our systems, block current ability to service and force us to pay more for continued use.
No where in my purchase agreement did QB advise me my program would only be good for 8 months!!!
Buyer beware I guess.

]]> By: Kirk http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-183313 Kirk Tue, 30 Jun 2009 00:19:14 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-183313 I bought quickbooks pro with payroll for 243 at sams club. I had to remove my virus software just to get it to install (nightmare). Now as im installing payroll online I realize the version I have is only for three employees. If I need more than that I need to pay 100 more. What a fing scam. I'm going with peachtree i think I don't want to be stuck with this crap. Monthly fees, designed to fail, no free support, and I went through the noncompatability with previous versions (years) nightmare with turbotax. Anyone want to buy it? :) I bought quickbooks pro with payroll for 243 at sams club. I had to remove my virus software just to get it to install (nightmare). Now as im installing payroll online I realize the version I have is only for three employees. If I need more than that I need to pay 100 more. What a fing scam. I’m going with peachtree i think I don’t want to be stuck with this crap. Monthly fees, designed to fail, no free support, and I went through the noncompatability with previous versions (years) nightmare with turbotax. Anyone want to buy it? :)

]]> By: David http://www.sequenceinc.com/fraudfiles/2009/05/14/update-on-quickbooks-sucks/comment-page-1/#comment-183291 David Wed, 24 Jun 2009 19:03:09 +0000 http://www.sequence-inc.com/fraudfiles/?p=3907#comment-183291 I am a longtime Quickbooks user (>15 years). Just upgraded to QB Pro 2009 in May by purchasing it directly from (a human being at) Intuit. Not a word was mentioned during the sales transaction about monthly support plans or the like. I wouldn't have agreed anyway, I am quite comfortable using the program. Suddenly, yesterday, I see a $39 charge from Intuit on my credit card. I phoned today to find out that it is a monthly fee for support. The customer service was quick, polite and they say they'll be refunding my $39 and not billing any more. That's fine.....BUT... I did not ask for the support plan, I wasn't told about it and I NEVER agreed to any $39/month being subtracted from my credit card account!! My opinion is that this is a deliberate practice, designed to trap customers into paying more. I agree with the comments above... $39 multiplied a million times ends up being a lot of money. They are willing to gamble that customers won't notice, won't care, won't act and won't take their business elsewhere. Not only do I feel like they're taking advantage of me, I'm self-employed and it took me about 1/2 hour to research, phone, interract with the Intuit customer service folks to get it reversed. Beware! I am a longtime Quickbooks user (>15 years). Just upgraded to QB Pro 2009 in May by purchasing it directly from (a human being at) Intuit. Not a word was mentioned during the sales transaction about monthly support plans or the like. I wouldn’t have agreed anyway, I am quite comfortable using the program.

Suddenly, yesterday, I see a $39 charge from Intuit on my credit card. I phoned today to find out that it is a monthly fee for support. The customer service was quick, polite and they say they’ll be refunding my $39 and not billing any more. That’s fine…..BUT…

I did not ask for the support plan, I wasn’t told about it and I NEVER agreed to any $39/month being subtracted from my credit card account!!
My opinion is that this is a deliberate practice, designed to trap customers into paying more. I agree with the comments above… $39 multiplied a million times ends up being a lot of money. They are willing to gamble that customers won’t notice, won’t care, won’t act and won’t take their business elsewhere.

Not only do I feel like they’re taking advantage of me, I’m self-employed and it took me about 1/2 hour to research, phone, interract with the Intuit customer service folks to get it reversed.

Beware!

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