Comments on: I’m glad I’m not the only one who hates Intuit, Quicken, and Quickbooks

By: J Henle

J Henle — Sun, 14 Mar 2010 18:59:59 +0000

I have used quicken since 1990 and over the years, keeping track of stock transactions. Quicken’s required upgrades to new versions (or they will not update your stock quotes) caused data to disappear and I wasn’t aware of it until I sold a stock and attempted to produce cost data for preparing my annual income tax. I am being notified that I must upgrade to a new version since my 2 year version will not provide automatic updated from my third party providers.

I purchased Quickbooks 2008, have been using it, but I find that it doesn’t provide the flexibility to be able to bupass certain functions. I am trying to clear up an accounts receivable balance and the system refuses to allow me to credit one customer and debit another through a journal entry. It states ” only one customer allowed” I am an accountant and it appears that the programmer (s) who developed this program don’t have a clue and refuse the user the ability to bypass the error function and force the transaction. I know what I am doing.

I having been a loyal customer of their quicken product and now quickbooks , I am disappointed like others on this blog of their concern to make money by forcing users to pay for updates, is a bad business decision. I will be looking for other alternatives and Intuit will loose a loyal past customer.

By: M J Mandrano

M J Mandrano — Sat, 13 Mar 2010 22:47:46 +0000

I began with QuickBooks in 1999 when I formed my property/marina management company. I am not an accountant, but have never had problems with business math in my life. Well all that changed with Quickbooks. It is so NOT “Intuit”-ive, UNuser friendly, and illogically designed that I got myself into more hot water than I can describe here. Nomatter what I did — including paying a “QB private consultant” to help me to the tune of $450, QB acted as if possessed by a demon. HUGE amounts of money kept dumping themselves into “Undeposited Funds”….memorized transactions did not memorize, or reverted back to previously changed amounts…..new customers’ balances changed or disappeared at will….you get the drift. But the worst part? It crashed — TWICE. I lost the first quarter of 2004 forever, and try explaining that to the IRS. In 2007 I hired a CPA who said I MUST buy QB2007 because she couldn’t interface with my older program (another annoyance…) so I did. The conversion process lost nearly all of my data — and this was done by a professional, NOT me. In the end, I dumped the entire system and currently track my small business with hard copy and Excel spreadsheets. It’s a damn shame, because I’ve spent thousands on two QB programs, plus professional consultant’s time to undo the BUGS! All the while I thought it was me that just couldn’t “get it”, but now I see what crap QuickBooks is because much smarter people than me don’t get it either.

By: Skip Evans

Skip Evans — Mon, 22 Feb 2010 21:52:40 +0000

After continuous use since the late 1980’s, I have come to the conclusion that the unstated corporate mission of Intuit/Quickbooks/Quicken is to give its customers, in the most contentious manner possible, less for more $$……..

Am I alone in this view? Is there a reasonable alternative?

By: Tom Coyes

Tom Coyes — Fri, 20 Nov 2009 05:28:20 +0000

I am really glad I dumped Intuit, Sage, MS and all the rest a few years ago and totally stopped using their products.

By: william hess

william hess — Sat, 07 Nov 2009 20:54:11 +0000

Deal with Intuit, watch your wallet.

Two years ago, I thought I’d try these guys again after problems back in the 90’s. (Yeah, I’m an OLD computer guy.)

I had previously been using Wachovia (Wells Fargo) bill pay. Zero problems, but the idea of integrating with a home budgeting program made me willing.

Well, long story short, Quicken BillPay hosed up 3 payments (out of 7), resulting in late fees etc. Problem was the way the *new* Quicken bill pay was formatting the checks such that my credit union would not honor the checks. Quicken finally admitted the error, but refused my request to cover the late fees. So I cancelled the account. And, stopped using QuickBooks. Forever.

Two years later, I discover they are STILL charging my credit card $8.95 a month! Wow, adding insult to injury! Of course, even though there has been ZERO activity for 2-years, they refuse to rebate their dishonest charges. But, they did offer me 3-months “free service” if I ignore their total lack of business ethics! Nice touch boys.

A little research found this gem on a legal site: “In 2004, Intuit Inc., the makers of the popular financial planning software Quicken, began migrating its Quicken Bill Pay customers from a service run by CheckFree to a new online bill management application made by Metavante. During the conversion process, approximately 27,000 former Bill Pay customers were re-activated without their knowledge or approval and subsequently charged between $9.95 and $12.95 per month.”

Now you know who you are REALLY dealing with!

By: Jan Dillaha

Jan Dillaha — Fri, 23 Oct 2009 23:04:14 +0000

I share your dislike for all things Intuit. I cannot imagine the pain of doing forensic accounting in a QuickBooks environment.

It’s really hard to get clients to see that they need to invest in set up and training OR they will end up investing in clean up.

I sent off an quick email when I found out that PayCycle sold out to Intuit. I shared my concerns about Intuit’s horrible customer service and their bent toward poaching clients. I am moving my clients away from PayCycle as soon as I can get my arms around our new payroll software.

Keep calling ‘em out!!!!

By: Davis Freeberg

Davis Freeberg — Tue, 15 Sep 2009 21:38:33 +0000

I deleted my account when I found out about the merger. I don’t really like that Mint was able to sell all of my personal info to the highest bidder. Even if they don’t charge for it I’m not interested in being one of their customers.