There is plenty of criticism here of United First Financial, Ufirst Financial, UFF, Money Merge Account, MMA, or whatever Google likes…
One of the arguments UFF supporters always seem to throw out is the “money back guarantee” that UFF gives. I’ve been critical of this guarantee here, because I think it’s next to impossible for anyone to get their money back. UFF has a cleverly-written “guarantee” that means you won’t get your money back. They say:
“You must exactly and timely follow the instructions and prompts that will be regularly provided to you by the software…”
Pay a credit card bill earlier or later than the program instructs you, even by a day or two, and it looks like you’ve voided your guarantee. The beauty of this is that the software instructs users to make lots of unncessary and time-consuming shuffles of money. I’d be willing to bet it’s almost impossible for anyone to follow the dates to the letter.
Here’s what one UFF customer had to say about his experience trying to get a refund from Ufirst:
I have been battling it out with UFF for over a year now with letters to the Utah BBB, Attorney Generals Office, Florida BBB (where I live and was another sucker for this scam) and Florida AG. I am so sorry that I got involved with these people and realized only a month into this program that I had been had. When the economy went south my local bank took my HELOC away and my business dried up. I was dead in the water with this MMA and was being stonewalled when I began asking for my money back. The clincher for me signing up with UFF was my agent telling me ,after questioning him about refunds for the program if the “guaranteed savings” in their contract did not materialize, “Yes, you can get your money back. LIE!!! The company says that he should not have told me that and that in spite of the fact that he was representing UFF, they will not honor his statement. Is there anyone else out there with similar experiences and have you been succesful in getting a refund? I know that I am not the only one looking for their money back. Any advice from anyone on this matter?