As a fraud investigator, I take honesty and fair dealings very seriously. When I make a mistake, I own up to it. When someone I’m doing business with makes a mistake, I expect them to also take responsibility and make things right. I have been defrauded by Bagshop.com and its related brick and mortar company Petticoat Lane, and I hope to help others avoid losing money because of their lies too.
On August 28, I placed an order for a pink handbag from Bagshop.com, the one on the left below. After further browsing on the site, I found a different bag I was interested in. I sent an email to cancel my initial order for the pink bag, and inquired as to whether the second bag in purple (called “grape” by the manufacturer) was in stock. This second bag is also shown below, on the right, and the two bags are clearly completely different in both color and style.
|This is the original bag that was ordered in pink.||This is the “grape” (purple) bag that I inquired about after canceling the order for the pink bag.|
I received a reply email from Phyllis at email address [email protected] (who appears to be one of the owners?) confirming that my initial order was being canceled per my request. She said that someone at the store would look for the “grape” bag (to see if they actually had it in stock) and would get back to me to see if I wanted to place a new order. No one ever contacted me, but on September 5, my credit card was charged $160 for the original order (pink bag) that was canceled.
I contacted Phyllis about this charge for the canceled order, and received the following reply from her at email address [email protected]:
I think they send you the grape as you requested after you cancelled it you still wanted the grape, anyway they will contact you on Tuesday.
This reply didn’t make sense, as the original order was for a pink bag, and she said I “still wanted the grape.” The “grape” bag was completely different in both style and color from the original (but canceled) order. Was someone confusing the two bags?
On September 9, I received the pink bag in the mail and also received an email from [email protected] (but with no name signed to it) saying the following about the pink bag they sent in error:
Send it back via US mail, we will refund your shipping, sorry for the confusion.
I did exactly as requested, and sent the bag back via U.S. Mail at a cost of $27.15. Bagshop.com received the bag on September 12, but did not refund any money to my credit card until September 21.
Bagshop.com credited $160 to my credit card, the amount of the original fraudulent charge for the canceled order. (Remember, Phyllis even confirmed with me that the order for the pink bag was canceled and would not ship.) Where is my $27.15 for shipping charges per their instructions and promise to reimburse me?
Bagshop.com and Petticoat Lane are defrauding me, plain and simple. They will not reimburse the shipping charges even though they made the mistake in shipping the pink bag, and they promised to reimburse me for shipping fees. I have called and emailed several times, and store management refuses to honor their employees’ promises. They have said that the bag was shipped to me because I said I wanted the “grape” bag and that I’m lucky they even refunded the $160, as they normally deduct outbound shipping costs on returned items.
The problem is that they didn’t ship me a grape bag. They shipped me a pink bag, so their excuses don’t hold water.
In this case, I did everything as instructed by Phyllis and whoever else was responding to my emails. I wanted to ensure that I followed their process to get the bag back to them and get the full amount due to me. I didn’t make the mistake. They did. And now they’re refusing to make good on it and they’re refusing to honor their promises.
That’s fraud my friends. Fraud committed by bagshop.com and Petticoat Lane. I don’t know if this is a typical bagshop.com scam, or if this is just the result of poor operating procedures. Either way, the company and its management has a duty to fix their wrongs and keep their word. Do not shop with them unless you like doing business with people who completely lack integrity. Don’t trust them to follow through on what they say. Trust them to screw you if they can, because that’s what they did to me.