A comment today by one of our readers on this thread prompted me to take a look at the United First Financial money back guarantee. If you’re a customer of UFF, good luck trying to get your money back. Sure, it sounds nice that they offer your money back. But if you take a look at the terms, there is basically no protection for you as a customer.
This comes from the Money Merge Account activation documents from UFF (linked here under the Fair Use Doctrine, for educational purposes):
You must exactly and timely follow the instructions and prompts that will be regularly provided to you by the software (the “MMA Software”) which relates to the MMA Program. The MMA Program consists of a number of inter-related component parts, all of which must be precisely and timely followed in order for your Guaranteed Savings to be achieved. In the event that you neglect to exactly and timely follow the instructions and prompts given to you by the MMA Software, you will not realize the Guaranteed Savings.
In the event that you do not achieve the full amount of the Guaranteed Savings, notwithstanding that you have timely and exactly complied with all of the terms and conditions set forth in this Limited Guarantee, your sole remedy will consist of UFF refunding the full amount of the MMA Program Activation Fee which you paid.
According to this, you can only get your money back if you followed every single money shuffle exactly how and when you were directed, and if you did not receive the savings they said you would.
Imagine what missing even one transfer (or doing it a day late) does to the consumer… It basically voids this guarantee.